Auckland property managementPro-Rentals
Property Management Auckland

Tenants frequently asked questions

Below is a list of the more common questions tenant can ask us. If you do not find the answer you are looking for please do not hesitate to contact us using our general enquiry form.

Click on a question below to navigate straight to the answer:

1. How can I check the rent being asked for is a fair price?

2. Do I have to pay a fee to rent a property through Prorentals Ltd?

3. Do I have to pay anything else before I move in?

4. How much is the bond?

5. What happens to the bond and what happens if the Landlord won't give it back at the end of the tenancy?

6. How much notice do I have to give if I want to end the tenancy?

7. If services have been disconnected what is the easiest way to get power etc. connected?

8. What's the difference in types of tenancies?

9. Can the rent go up during a tenancy?

10. My landlord has given me notice of putting the rent up?

11. What happens if I lose that action?

12. What happens if the rent is not paid on time?

13. How do Pro-Rental's monitor property?

14. Can the landlord sell the property if I have a fixed term tenancy?

15. Can I have flat mates?

16. What about sub-leasing?

17. What if some tenants move out during the tenancy?

18. One of our flat mates has left. Can I change the locks?

19. When can the landlord or agent enter the premises and how much notice am I entitled to?

21. What about things that need fixing?

22. Property has been used as a P Lab what are the Landlord's responsibilities?

23. What if a I think the rental property has been used as a P Lab?



1. How can I check the rent being asked for is a fair price?

Department of Building & Housing website provides average rents for every area in New Zealand.

2. Do I have to pay a fee to rent a property through Prorentals Ltd?

Yes. The letting fee is one weeks rent plus GST.

3. Do I have to pay anything else before I move in?

Yes. You need to pay two weeks rent in advance and bond money.

4. How much is the bond?

Most landlords ask for 4 weeks rent as a bond.

5. What happens to the bond and what happens if the Landlord won't give it back at the end of the tenancy?

The bond is lodged with the Department of Building and Housing and once the tenant has paid the bond it must be lodged within 23 days of being in receipt of that money. The landlord can make a claim against the bond for one of the following reasons e.g. rent arrears, damages, outstanding water accounts, cleaning, lawns and gardens, rubbish removal. If both parties cannot agree on the amount being claimed, either of you may apply to the Tenancy Tribunal to resolve the matter.

6. How much notice do I have to give if I want to end the tenancy?

That will depend on whether it is a Term or Periodic Tenancy.

7. If services have been disconnected what is the easiest way to get power etc. connected?

One phone call to Fast connect and they will arrange power, gas...

8. What's the difference in types of tenancies?

A fixed term tenancy cannot be terminated by notice by either yourself or the landlord. It has a start and finish date and the tenant is responsible for the rent for the entire term of the tenancy. However if both parties agree the tenancy can be terminated sooner. A periodic tenancy can be terminated by notice by either yourself or the landlord. The Tenant needs to give the landlord 21 days written notice. The landlord must provide the tenant with written notice -42 days if he or any of his family require the property for their own use -42 Days if the house is being sold -90 days for any other reason. If you wish to vacate before the 42 or 90 days it is important that you are still required to provide the landlord with 21 days notice.

9. Can the rent go up during a tenancy?

Fixed term tenancy - Yes but only if it is in the tenancy agreement. Periodic - Yes For both of the above the landlord must provide you with 60 days notice of the increase. The rent cannot be increased within 180 days after the date the last increase took place or from the start of the tenancy.

10. My landlord has given me notice of putting the rent up?

First the notice must be in writing. It must specify the amount of the increase or the new rent and it must also specify a commencement date at least 60 days in the future. If all of the above are met but you believe that the rent is substantially above the market rent (the rent being charged for similar properties) then you can make an application to the tenancy tribunal challenging the market rent.

11. What happens if I lose that action?

What can I do about it? Pay the increased rent or give at least twenty-one (21) days notice in writing and leave for cheaper premises.

12. What happens if the rent is not paid on time?

You will receive a text, email or phone call the day the rent goes into arrears. The following day you will receive a 14 day notice to remedy the situation. The same day Pro-Rentals will request mediation with a Department of Building & Housing. If it proves difficult to raise the funds required Pro-Rentals will provide information on a range of short term credit alternatives.

13. How do Pro-Rental's monitor property?

Our property managers, work to a monitoring protocol that is commercially sensitive, however it will be fully explained to any owner entering a property management contract.

14. Can the landlord sell the property if I have a fixed term tenancy?

Yes the landlord has the right to list his property for sale regardless of the term of the tenancy. However you will be entitled to remain in the property for the duration of the fixed term. The term may be extended if you and the new landlord agree.

15. Can I have flat mates?

Yes as long as the number of people in the property does not exceed that stipulated on the tenancy agreement or if the tenancy agreement has asked you to stipulate the names of the people who will be living in the house and you are not on that list. A flat mate is not legally responsible for the tenancy as they have not signed the tenancy agreement. If you want your flat mate to be jointly and severally liable with you then they must sign the agreement as well.

16. What about sub-leasing?

It will state in the tenancy agreement however most agreements do not allow for this.

17. What if some tenants move out during the tenancy?

If any one of those named on the Tenancy agreement move out of the property this effectively brings the tenancy to an end, but if you wish to continue with the tenancy contact the landlord to discuss what options are available.

18. One of our flat mates has left. Can I change the locks?

Not without the consent of your landlord. If it is agreed then you are obliged to provide your landlord with a set of the new keys.

19. When can the landlord or agent enter the premises and how much notice am I entitled to?

Notice for access varies:
-If you agree the landlord can enter the property immediately
-for the purpose of carrying out a routine inspection - 48 hours
-for the purpose of carrying out necessary repairs or maintenance 24 hours
-for the purpose of showing the property to prospective tenants, purchasers or a registered valuer-by consent (which cannot be unreasonably withheld)

20. What about things that need fixing?

It is your responsibility to notify the landlord as soon as possible of any repairs or maintenance required so they can take the necessary action.

21. Property has been used as a P Lab what are the Landlord's responsibilities?

The obligation is set out in Section 45(1)(a) of the Residential Tenancies Act 1986 (RTA). The tribunal ruled that renting out contaminated premises is a breach of the landlords obligation to provide premises in a reasonable state of cleanliness. To ensure landlords meet their obligations the Tribunal stated that landlords should: -arrange for the property to be cleansed and decontaminated by a professional cleaning company experienced in the removal and neutralisation of hazardous substances and; -have the property tested by appropriately qualified and analytical chemists to establish that the level of contaminants is within an acceptable level

22. What if a I think the rental property has been used as a P Lab?

Obtain information and talk to the landlord. If the tenant then wishes to end the tenancy because they believe the premises are contaminated, they can apply to the Tribunal to do so under Section 56 of the RTA. If they want the premises decontaminated, the landlord should be asked to do this. Tenants should also be aware that local authorities have authority under section 41 of the health act 1956 to order the owner of the property to cleanse it, if cleansing is necessary to prevent danger to health or for rendering the property fit for occupation.

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